Shipping and Return Policy
Each product page displays "ships within" information. This is the estimated time (actual time may vary) from order placement until the product is dispatched from our warehouse located in Karachi. The time from dispatch to delivery is usually between 3-7 days. For time sensitive deliveries please reach out to our customer team on firstname.lastname@example.org.
If you placed an order for products with different dispatch times the full order will be held until your entire order is ready to be shipped.
Please note that during promotional campaigns, delivery times may be slightly longer due to high volume.
We want you to be 100% satisfied with your purchase from The Terrazzo Store.
You may return your new purchase in its original packaging and condition within 3 days of receipt. The Terrazzo Store reserves the right to refuse returned items that are not in original condition due to following reasons (but not limited to): missing original packaging, item packaged differently than way received, missing components, visible damages caused by customer or incorrect packaging. The customer is responsible for any shipping charges associated with returning an item to our warehouse in Karachi. Please contact our customer team to initiate a return at email@example.com. Make sure to include your order number as well as a reason for the return.
If your order has been returned to our warehouse due to failed delivery attempts, you can either request a refund minus accumulated shipping costs for the order, or we can re-ship the order once re-shipment costs have been paid.
We do not offer direct exchanges. Orders can be exchanged by returning for a refund, and submitting a new order.