Shipping and Return Policy

At The Terrazzo Store, we take pride in crafting high-quality terrazzo products, made to order with care and precision. Below are our shipping details to ensure a smooth experience for our customers.

Delivery Time

Each product page displays "ships within" information. This is the estimated time (actual time may vary) from order placement until the product is dispatched from our warehouse. The time from dispatch to delivery is usually between 3-7 days. For time sensitive deliveries please reach out to our customer team on info@theterrazzostore.com. 

Please note that during promotional campaigns, delivery times may be slightly longer due to high volume.

Return Policy

We want you to be 100% satisfied with your purchase from The Terrazzo Store.

You may return your new purchase in its original packaging and condition within 24 hours of receipt. The Terrazzo Store reserves the right to refuse returned items that are not in original condition due to following reasons (but not limited to): missing original packaging, item packaged differently than way received, missing components, visible damages caused by customer or incorrect packaging. 

The customer is responsible for any shipping charges associated with returning an item to our warehouse. Please contact our customer team to initiate a return at info@theterrazzostore.com. Make sure to include your order number as well as a reason for the return. 

If your order has been returned to our warehouse due to failed delivery attempts, you can either request a refund minus accumulated shipping costs for the order, or we can re-ship the order once re-shipment costs have been paid.

Due to the made-to-order nature of our products, we do not accept returns or exchanges unless the item is damaged or defective.

For any questions, feel free to reach out to us at info@theterrazzostore.com.