Terms of Service

Welcome to The Terrazzo Store! By accessing or using our website www.theterrazzostore.com, you agree to be bound by these Terms of Service. Please read them carefully before proceeding with any purchase.

1. General Terms

• By using our website, you confirm that you are at least 18 years old or have parental permission to use our services.
• You may not use our products for any illegal or unauthorized purpose under laws of the country.
• We reserve the right to refuse service to anyone for any reason at any time.

2. Orders & Payments

• All orders are subject to availability and confirmation of payment.
• Prices are listed in Pakistani Rupees (PKR) and may be subject to change without notice.
• We accept payments via:
  • Bank Transfer
    
  • Cash on Delivery (COD) – only available in select cities
• For COD orders, full payment must be made at the time of delivery.
• Orders will only be processed once full payment is received (except COD orders).

3. Product Information & Custom Orders

• Our terrazzo products are made to order and require 10 to 12 working days for production.
• Due to the handcrafted nature of our products, slight variations in color and texture may occur.
• If you have a custom color request, additional processing time may apply.

4. Shipping & Delivery

• We currently deliver across Pakistan using trusted courier services.
• Standard delivery times:
  • Major Cities: 2-5 working days after production
  • Remote Areas: 5-7 working days after production
• International Shipping: Available on request. Shipping costs and customs duties (if applicable) must be covered by the customer.
• Once an order is shipped, we are not responsible for delays caused by the courier service.
• Please review our Shipping Policy for more details.

5. Returns & Refunds

• Due to the made-to-order nature of our products, we do not accept returns or exchanges unless an item is defective or damaged.
• If you receive a damaged item, please contact us within 48 hours of delivery with photos for review.
• Refunds (if applicable) will be processed via bank transfer within 7 working days.
• For more details, please refer to our Refund Policy.

6. Intellectual Property

• All content on this website, including images, text, logos, and product designs, is the property of The Terrazzo Store and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

• We do not guarantee that our services will be uninterrupted or error-free.
• The Terrazzo Store is not responsible for any direct, indirect, or incidental damages resulting from the use of our website or products.
• Any dispute arising from these terms shall be governed by the laws of Pakistan, and legal matters will be handled in courts.

8. Changes to Terms

• We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting on our website.

9. Contact Information

For any questions regarding these Terms of Service, please contact us at:
info@theterrazzostore.com